Overall Experience
Quality
Price
Convenience
Tom Szymanski is a true asset to Point Bay. His experience and knowledge are invaluable when advice is needed (which is what I needed this visit). He is courteous, thorough, and respectful of the customer. He explained what the issue was, and what would be needed to solve the problem in a cost effective, yet productive way. He explained why another solution to the problem would not be effective or practical.
Overall Experience
Quality
Price
Convenience
Annual cleaning service of my boiler was done in a quick, professional manner. Service tech arrived early and finished the job quickly. Tech was a super-friendly and courteous guy.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I have always recommended your company and my friends have been very satisfied with your service,
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived on time, was friendly, and performed service in a timely manner.
Overall Experience
Quality
Price
Convenience
I called for service and splint Bay came the same day and quickly took care of the problem. Very excellent service.
Overall Experience
Quality
Price
Convenience
Always pleasant to talk to over the phone and in person. Quick emergency response all year round.
Overall Experience
Quality
Price
Convenience
Very good. I was kept updated on the progress of the repairs.
Overall Experience
Quality
Price
Convenience
Service was great! Tom has been to our house several times and we always get thorough and efficient service. He takes the time to explain what he did/or needs to be done, and why. He offers suggestions for optimum efficiency of the unit. Tom is prompt, courteous, pleasant, and efficient....a great representative of your company!
Overall Experience
Quality
Price
Convenience
Your service technician arrived on time, and performed a thorough inspection, disassembly, cleaning, replacement of consumables, and worn parts, chimney & duct inspection along with the reassembly of all components. He then proceeded to do a performance check and verified the key points of operations. He answered my questions and concerns and explained why certain components were replaced and why checks needed to be completed. He also reminded me of the service plan that we have with Point Bay, and the advantages it carries, which was reassuring in the event we have a breakdown. I would like to say that my experience with Point Bay from the beginning until present has been nothing but enjoyable from Rosalie in the office to the oil deliveries, and the service technicians. From the start we have had the same technician each and every year, and he has preformed a stellar job each and every time leaving us with a reliable heating system which is important to everyone including our tenants. So to say the least we are very pleased, keep up the great service. Kevin Leary
Overall Experience
Quality
Price
Convenience
Long time customer called regarding two of their air- conditioners making loud noises, our service technician Charlie was able to diagnose the problem and we were able to track down the original parts and replace them.
Tech performed cleaning and preseason.
